Privacy Policy

We may collect personal information that you provide directly when registering, using the platform, posting jobs, submitting offers, or communicating through the app.

• full name, email address, phone number, and password;
• country, city, and profile details;
• job requests, bid information, and messages exchanged on the platform;
• verification details, documents, or profile data submitted for trust and safety purposes; and
• device, browser, app usage, and technical information collected automatically.

We collect information directly from you when you create an account, edit your profile, post a job, place a bid, contact support, or otherwise interact with the platform.

We may also collect technical and usage information automatically from your device or browser when you use Fetchr.

We use your information to operate, maintain, improve, and secure the Fetchr platform.

• to create and manage user accounts;
• to support job posting, bid submission, and communication between users;
• to verify identities, maintain trust, and improve platform safety;
• to provide customer support and respond to enquiries;
• to send service notifications, confirmations, updates, and alerts; and
• to analyse platform usage and improve performance, features, and user experience.

Where applicable, Fetchr processes personal information based on your consent, the need to perform services you request, compliance with legal obligations, and legitimate business interests such as platform security, fraud prevention, and service improvement.

We may share information where necessary to operate the platform and provide services.

• with other users where required to support jobs, bids, or service delivery;
• with service providers who help us host, maintain, secure, or support the platform;
• with payment or verification partners where relevant;
• when required by law, regulation, legal process, or lawful request; and
• to protect Fetchr, its users, or the public from fraud, abuse, security threats, or harm.

Fetchr may send you emails, SMS messages, push notifications, in-app alerts, and other communications relating to your account, platform activity, security, verification, jobs, bids, and important service updates.

Fetchr may use location-related information such as country, city, target service location, or service coverage area to support job matching, routing, availability, trust and safety processes, and user experience improvements.

Fetchr may use cookies, local storage, session storage, tokens, and similar technologies to keep users signed in, remember preferences, improve performance, support security, and better understand how the platform is used.

Fetchr takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no digital platform, storage system, or transmission method is completely secure, and absolute security cannot be guaranteed.

We retain personal information for as long as reasonably necessary to provide services, comply with legal and regulatory obligations, maintain records, resolve disputes, prevent fraud, enforce our terms, and operate the platform effectively.

Depending on applicable law, you may have the right to request access to your personal information, request correction of inaccurate data, object to certain processing, request deletion where appropriate, or withdraw consent where processing relies on consent.

Some rights may be limited where retention or processing is required by law, contract, fraud prevention, or legitimate business needs.

Fetchr may rely on or link to third-party services such as payment providers, messaging tools, hosting providers, analytics systems, identity verification services, or external websites.

We are not responsible for the privacy practices of third parties, and you should review their policies where relevant.

Fetchr is not intended for use by children under the age of 18. We do not knowingly collect personal information from children for independent use of the platform.

Your personal information may be processed, stored, or accessed in systems located in different jurisdictions, subject to appropriate safeguards and applicable legal requirements.

Fetchr may update this Privacy Policy from time to time. Revised versions become effective when published in the app, website, or otherwise communicated to users.

Your continued use of Fetchr after such updates means you accept the revised Privacy Policy.