Help centre

How can we help?

Browse common questions or contact the right Lift Link team.

Repeating trips

What is a repeating trip?

A recurring group organised around a regular route, schedule, permanent capacity and agreed membership terms.

Is a seat booked day by day?

No. A trip seat is fixed capacity. It remains allocated until the member or driver ends the relationship under the terms.

Can members have different fares?

Yes. A driver may agree a member-specific fare based on pickup, drop-off or other practical circumstances, provided it is clear before acceptance.

Can a once-off trip have a return?

No. Each once-off trip is one departure. A return journey must be created separately.

What happens after a driver rejects my request?

The request can remain available for another suitable driver unless you cancel it or it expires.

Does Lift Link hold my payment?

No. Verified drivers may offer their own payment link. Their provider settles directly to their bank account.

Can a repeating trip be paid monthly?

Yes. Drivers can set weekly or monthly terms and explain when payment secures membership.

Can one account be both driver and passenger?

Yes, where driver access is approved. Use the role switch so the app shows the correct tools for the active role.

How do I report an urgent safety issue?

Call emergency services first if danger is immediate. Use the app's reporting tools or email security@fetchr.tech for platform security concerns.

Account or trip questions.

Access, correction or deletion requests.

Report a technical security issue.