Privacy Policy

LiftLink is committed to processing personal information lawfully, in a reasonable and responsible manner, and only for purposes that are adequate, relevant, and not excessive relative to those purposes, as required by POPIA.

Full name, email address, mobile phone number, and password (stored as a secure hash); an optional profile photograph for in-app identification; emergency contact name and phone number; trip notes, chat messages, and ride ratings or reviews you submit on the Platform.

Identity document number, driver's licence number and code, Professional Driver's Permit (PrDP) number, vehicle registration details (make, model, colour, year, licence plate), copies of identity and verification documents, and bank account details where in-app earnings features are enabled.

Precise GPS coordinates while the Platform is in use; device model and operating system version; unique device identifiers (for push-notification delivery); app version; session logs (pages visited, timestamps); IP address, carrier, and connection type; and crash and performance diagnostics to identify software defects.

Address geocoding and route data from Google Maps Platform; purchase tokens and subscription status from Google Play Billing (we do not receive full payment card details); and push-notification delivery tokens from Firebase Cloud Messaging (FCM).

When a Driver accepts a Ride Request, their first name, vehicle details, and real-time location are shared with the Passenger for the duration of the trip. Pickup address, destination, passenger count, and fare are shared with Drivers in the search radius. After a trip, both parties can view each other's first name, average rating, and route summary.

We share data with vetted third-party operators who process data on our behalf under data processing agreements: our cloud hosting provider (server infrastructure and database), Google LLC (Maps, Firebase, Play Billing), a document verification service (driver onboarding), and email/SMS transactional providers.

We may disclose personal information where required or permitted by law — including to law enforcement agencies, courts, or regulators; to investigate and prevent fraud or criminal activity; to protect the vital interests of a person; or to enforce our Terms of Use.

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, who will be bound to honour this Privacy Policy or notify you of any material change.

We do not sell personal information to third parties.

Your information may be processed on servers located outside South Africa (including within the European Economic Area and the United States). LiftLink ensures that any such transfer complies with section 72 of POPIA by implementing appropriate safeguards, including standard contractual clauses or transferring only to countries that provide an adequate level of protection for personal information.

Despite these measures, no security system is impenetrable. If you discover a security vulnerability, please report it immediately to security@fetchr.tech.

The application does not use cookies. Certain data is stored locally on your device to maintain your session and improve performance. This data is not transmitted to third parties. You may clear it at any time through your device's app settings.

The Platform is not directed at persons under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a person under 18 has registered without verifiable parental consent, we will promptly delete their information. Contact privacy@fetchr.tech if you believe a minor has registered.

Request confirmation of whether we hold personal information about you, and a copy of that information.

Request that we correct inaccurate, incomplete, or outdated personal information.

Request deletion of personal information we hold where we no longer have a lawful basis to retain it.

Object to the processing of your personal information on grounds of legitimate interest.

Request that we restrict processing while we verify the accuracy of information or investigate an objection.

Request personal information you provided to us in a structured, commonly used, and machine-readable format.

Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

Lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.

To exercise any of these rights, contact our Information Officer at privacy@fetchr.tech. We will respond within 30 days and may verify your identity before processing a request.

With your permission, we send push notifications relating to trip status updates, chat messages, and important account alerts. You may revoke notification permission at any time through your device settings. Revocation will not affect transactional emails we are required to send.

The Platform may contain links to third-party services (e.g., Google Maps, emergency services). This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you access.

We may update this Privacy Policy periodically. Where changes are material we will notify you through the Platform or by email at least 14 days before the changes take effect. The date at the top of this document reflects when it was last revised. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
www.inforegulator.org.za